Reference

How rajaqris88 Handles Your Rights and Obligations

The legal framework here covers your account, your data, and how we manage access for supported regions in Indonesia where local law permits.

Jurisdiction-Dependent AccessAccount Data RightsDANA, OVO, GoPay Wallet PolicyUser Conduct StandardsPolicy Contact Path
rajaqris88 How rajaqris88 Handles Your Rights and Obligations
POLICY CONTACT CHANNELS

How to Reach Us on Legal or Account Questions

If you have a question about these terms, want to flag a policy concern, or need to request account data, our support team handles legal and compliance queries separately from general gameplay help. Reach out through any of the channels below and include your registered account ID so we can locate your records quickly.

Live Chat Support Open the chat widget from your account dashboard. State that your query is policy-related so the agent routes it to the right team without delay.
Email for Policy Queries Send your legal or data request to our support email. Include your registered name, account ID, and a clear description of what you need reviewed or corrected.
Account Help Centre The Help Centre covers account verification, wallet alignment for DANA, OVO, and GoPay, and how to submit a formal policy dispute through your account panel.
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Personal Data

Security at the account level means more than a password. We apply SSL encryption to all data in transit, require identity verification before processing any withdrawal — regardless of whether you withdraw through DANA, OVO, or GoPay — and we do not share your personal data with third parties outside of what is required for payment processing and legal compliance. You control your own account and can request changes or deletions through support.

Data Encryption All data between your device and our servers travels over SSL. This covers login sessions, wallet submissions, and account updates — every step, not just checkout.
Withdrawal Verification Before any payout clears to your DANA, OVO, or GoPay wallet, we match the receiving account against your registered identity. This step protects you from unauthorised withdrawals.
Data Retention Policy We keep account and transaction records for as long as compliance obligations require. Once that period ends, data is deleted or anonymised. You can request your own records at any time.
Account Access Control Login is protected by OTP verification sent to your registered contact. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Common Questions About Policy, Rights and Access

These are the questions we get most often about account rights, data handling, and how our legal terms work in practice. If your question is not here, contact support and reference your account ID.

Access depends on local law in your region. We do not override local legislation. Where access is permitted by local law, the account and policy terms apply from the moment you register.

Send a request through support email or live chat. Include your account ID and the type of data you want — transaction history, account details, or both. We aim to respond within a reasonable timeframe.

Withdrawals pause until the mismatch is resolved. Contact support with your account ID and wallet registration details. Our verification team will walk through the correction process with you.

Yes. Submit a formal deletion request through support. We will confirm closure and explain any retention obligations that apply before we complete the process on our end.

Raise a dispute through the Help Centre or email support. Include your account ID and the decision you are challenging. Policy-related disputes are reviewed by a separate team from general customer support.

We update terms when operational or regulatory requirements change. The version on this page reflects the current state. Continued use of your account after an update means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.